Meet The Team
Goodman’s Jewelers is proud to be Madison’s most-trusted jeweler thanks to your amazing staff. For over 90 years, Goodman’s Jewelers has provided amazing service and quality products to the Madison community. Our staff’s experience and commitment to customer service makes Goodman’s great! Learn more about our team’s experience, certifications and personal life. We hope to see you soon!
Our Team
John
Owner & CEO
John Hayes here. I am the owner of Goodman’s Jewelers. Since the days of Bob & Irwin Goodman, we have always been deeply rooted in this
community. Our guiding principles are honesty, integrity, and supporting the community who supports you. Education is of the upmost importance to me, that is why the Goodman’s team is GIA trained. We work on quality relationship, not commission. I want everyone to feel welcome at Goodman’s. We are a family here and will treat you the same. If you don’t know us, then come on in! You’ll feel the difference from the moment you walk through our doors.
Jennifer
Graduate Gemologist, Buyer, & Manager
I have been a part of the Goodman’s family for over 30 years now and we’re literally family. John is my Dad, and for better or worse, Jeremy is my brother 🙂 I am our Graduate Gemologist which means I write your appraisals so you can have your jewelry insured. I am very involved in hand selecting every item in our showcases. Along with these positions, I am also the store manager. My main credentials are: GIA Graduate Gemologist, GIA Pearls Graduate, The Diamond Council of America – Diamonds, & The Diamond Council of America – Colored Gemstones. I often work behind the scenes, but with having a small team that means you might see me out on the showroom floor with clients or helping out in the office.
Jeremy
Goldsmith
My first day at Goodman’s was November 23, 1998 and the rest is history. Time flies and I have been at my bench for over 25 years. My work style: Precision and NO shortcuts, period. When it comes to repair work, I run the gamut; simple chain repairs to full heirloom restorations. I am extremely detailed and handle each piece as if it were my own. I take what I do very seriously and respect the trust that people place in me and Goodman’s to care for their jewelry. I’ve learned a wide range of skills over my years and still continue to learn or teach myself new things daily. One of my favorite things to do at Goodman’s is custom creations. My primary method is lost wax casting where I hand carve a 3-D, detailed, wax model for you. I am also skilled in hand fabrication where I build your item from the ground up. If you haven’t been in to see us at Goodman’s, come on by. We’d be honored to help in any way we can. If you’ve read this far, you may have noticed that John & I have the same last name. That’s right, we’re related. John is my Dad and it’s an honor to get to work with him every day.
Kristin
Jewelry Specialist, Buyer, & Brand Marketing
Hi! I’m Kristin and I’ve been with Goodman’s for a number of years now. My background in jewelry began at about age 17 when I started learning
jewelry making from my home town jeweler. I then went to college and earned my BFA in jewelry and metalsmithing with a focus on art jewelry
as well as a minor in art history. I have certifications as: GIA Accredited Jewelry Professional, GIA Diamonds, GIA Colored Stones. I have a colorful jewelry background having worked on both the east coast and west coast as a Jewelry Production Manager for two fantastic companies and an awesome high art jewelry gallery. I found my way back home to Madison and joined the Goodman’s team about 10 years ago. Goodman’s just feels like home. I LOVE that we don’t work on commission here because that’s not my vibe. You can find me in the showroom with clients discussing the technical or artistic aspects of jewelry or working with clients on custom designs. I also handle the marketing and social media for Goodman’s so please, hop on our social channels and follow us to see the latest and greatest at Goodman’s!
Susan
Jewelry & Watch Specialist
Hi there! I’m Susan McClain. I’m a Goodman’s OG. I began my career at Goodman’s Jewelers years ago. I then branched out and moved to
Minnesota. There I delved into luxury watches which I still adore and, of course, fine jewelry. I worked with the best of the best in the Twin Cities. My husband and I moved back to the Madison area and I found my way back to where it all began, at Goodman’s. My primary certifications are, GIA Diamonds, GIA Colored Stones, GIA Pearl Graduate, GIA Accredited Jewelry Professional, AGS, Registered Jeweler American Gem Society. Here at the store, you’ll find me out in our showroom. I love to be busy so if I’m not helping a client I’ll be working hard on CAD designs, watches, displays and doing whatever needs to be done. We’re a team here so we all do a little bit of everything 🙂 I’m a huge fan of working downtown and partaking in all of the events, especially Concerts on the Square! If you haven’t been, you should go!
Teresa
Jewelry Specialist
I’m Teresa and I’m the newest member of the Goodman’s family, but I am no stranger to the fashion industry and design world. For many years I worked in the floral/bridal industry. Then I had the pleasure of owning a clothing boutique with my daughter which we ran together for 10 years. We were proud of our accomplishments, but both wanted to step away from owning a business. I joined the Goodman’s team in 2024 and from what they tell me, I was meant to be in jewelry. 🙂 I love getting to meet so many people and helping them celebrate all different occasions!
Maya
Client Service Specialist
I’m Maya and I’ve been with Goodman’s for six years. When I was asked to write my bio, I chose to just write down the Meow Mix song… that’s my sense of humor. I do LOVE cats though! I am the primary person in the office, so odds are you’ll meet little ole me while you’re here.
Noelle
Client Service Specialist
I am Noelle and I just celebrated my one year anniversary at Goodman’s. I have always had a love for fashion! I earned my Bachelor of Science degree in Textiles & Fashion Design from UW Madison. One of my favorite parts of my job is getting to call clients with the good news that their jewelry repair or new item is ready to be picked up! Maya and I work closely on inventory, ordering, and anything office related. In my free time I enjoy archery, sewing, and having fun in the SCA!
